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FAQ: Fees or Charges  (5 questions)
What more Fees or Charges is there?
  1. Monthly Payment Option
  2. What payment methods do you accept?
  3. Are there extra fees involved when purchasing a hosting plan?
  4. How to Conduct a Wire Transfer?
  5. Exceeded Bandwidth
FAQ

FAQ Answers: Fees or Charges
  1. Monthly Payment Option
    The monthly payment are only an option when you pay with your Credit Card. If you have already order and want to pay with your Credit Card, please follow the instructions(If you not have paid).

    Please login to your account at:
    http://www.demontech.net/login.php?w=user&o=login&e=u And view your order, you will find a buttom named "Buy from 2CO By Credit Card". Press that buttom and continue the payment process.

    If you want to pay thru PayPal or Wire Transfer you must reorder a package that is payed Annually (Yearly).

    For paypal you will find the paypal payment button on the payment page.

    For Wire Transfer: You will find all bank information on the payment page

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  2. What payment methods do you accept?

    We accept most popular payment methods:
    credit cards (2checkout.com), paypal, and wire transfers.
    2checkout currently accepts: VISA MasterCard American Express Discover/Novus Diners Club JCB All derivatives of these brands are also supported.

    Buy now. Pay after 90 Days!  
       
    Demontech Hosting. is pleased to announce the introduction of a new customer payment option: PayPal Buyer Credit AKA Pay Later.

    PayPal Pay Later provides existing PayPal members with a line of credit that allows them to make no payments for 90 days. However, this line of credit has no impact on sale deposit timeline or amount.

    The Pay Later option will be displayed for all orders valued between $50 and $1,500 USD. And only to one-time payment products.

    To use this option.
    1. Choose "Buy from 2CO by Credit Card"
    2.The Pay Later option will be displayed for all orders valued between $50 and $1,500 USD.


    About 2checkout

    Privacy. 2CheckOut.com values the privacy and security of the information that you share with us through our website. It is important that you understand how we collect, use, and maintain your information. Our Privacy.Policy explains our online information practices, the choices you may make about how we collect and use your information at this Web Site, and the ways you may contact us.

    Security. 2CheckOut.com combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our Web Site.

    Reliability. 2CheckOut.com is a Better Business Bureau Member company, which sells products and services for thousands of businesses worldwide.

    Service. 2CheckOut.com's Customer Care Department is available 24/7 via our Helpdesk Ticket System. Additionally, you can call us:
    1-877-294-0273 toll-free in U.S. & Canada
    +1-614-921-2450 international callers
    0871-871-8283 toll-free in UK & Northern Ireland

    About PayPal

    PayPal lets you conveniently send and receive money through the internet.

    Safer - Pay with your credit card, bank account, or PayPal balance without ever exposing your numbers to the merchant

    Easier - Speed through checkout without retyping financial information or even your address

    Free - Pay no fees for making purchases or sending money through email

    Take a Tour

     

    About Wire Transfers

    Please read

     

     


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  3. Are there extra fees involved when purchasing a hosting plan?

    There are certainly no hidden fees with Demontech. There are only a few areas where an extra charge may be necessary:

    1. If you need to, you can purchase extra bandwidth. * Additional bandwidth for customers is $9.95 per GB, per month. * We do not sell extra space.

    We give sample space on each hosting plan, so you must upgrade your plan if you will need extra space.

    * If the need for bandwidth will be a trend, it might be best to upgrade to the next plan in order to be allotted more bandwidth.

    2. Some customers need SSH access, which is secure terminal access to their account. We charge a fee of $39.95 per SSH log in.

    3. To request SSH access please email our Support with your intentions of use and your domain name.

    4. There are times when you might need to change the domain name of your account. there is a fee of $24.95 per domain change request.

    5. Add-on domains and parked domains: An add-domain is a domain name that you own that points to a folder in your account. For example if you buy a plan with us for yourdomain.com, and you also own the domain name mydomain.com, you can make use of both domains using the same account. When you click Add-On Domains in your cPanel, it will create a subdomain of your choice such as my.yourdomain.com, and ask you what domain you want to point to that subdomain (which is just a folder in your directory). You would then enter mydomain.com. Now when someone goes to mydomain.com, they will see the contents of the files you put into the subdomain/folder my.yourdomain.com but they will never see http://my.yourdomain.com in the address bar. They will only see http://mydomain.com the entire time.

    With an Add-On domain, you can also have email for the added domain name. You can purchase them for $19.95 each (one-time fee). Parked domains: The same works for parked domains, each parked domain (which is another domain name that just forwards to your account such as: mydomain.com would point to yourdomain.com) is a one-time fee of $19.95 each. A parked domain points to the public_html folder of your hosting, using a different domain name then the one linked to your account. So two domain names point to the same site. It's commonly used for a combination of .net/.org/.com addresses. So www.maindomain.tdl and www.parkeddomain.tdl point at the same website.


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  4. How to Conduct a Wire Transfer?
    A wire transfer is a transfer of money from one bank account to another. The actual transfer is done by the bank, and neither the sender nor the recipient of the money sees or touches the actual funds.


    1. Contact your bank by phone or via the Internet and provide the following information:

    Account NO: 6105 377 506 818
    SWIFT code: H A N D S E S S
    (International payments only)
    IBAN code: SE20 6000 0000 0003 7750 6818 (International payments only)
    Bank:Handelsbanken - Sergel, Box 7792, 10396 Stockholm
    Country: Sweden (International payments only)

    2. Determine the amount of money you wish to wire and when it needs to be in the recipient's account.

    3. Complete the transaction through your bank. Some banks allow you to initiate the transaction via the Internet, while others require you to contact them by phone or fax.

    4. Confirm that the transaction took place. Ask for a faxed or e-mailed transfer confirmation or contact the receiving bank to confirm receipt of funds.


    Tips:
    The information you give to your bank should be in writing to minimize errors. A wire transfer can transfer funds within a day, provided you initiate it prior to your bank's deadline.


    Warnings:
    Make sure the funds are in the account you are wiring from, or the wire will not go through.

    Banks charge for making wire transfers; always ask how much before proceeding.

    Wire transfers are not always immediate. Ask your bank when the funds will be transferred and when they will be received.

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  5. Exceeded Bandwidth
    Exceeded Bandwidth

    It seems as if we've exceeded our bandwidth limit for our web site, www.mydomain-name.net and have been suspended.

    We received the email when we reached 80% of our bandwidth.

    What steps do we need to take to resolve this issue?

    If your site has exceeded bandwidth you have three options.


    1. Upgrade your plan, the plans listed here:
    http://www.demontech.net

    Login to your account. Goto:
    http://www.demontech.net/mod.php?mod=orders
    And order the hosting plan you want. DO NOT Enter any domain name. Email support@demontech.net about the upgrade.

    2. You can buy additional bandwidth per month at a rate of $9.95USD per gigabyte per month. If you wish to take this option goto:
    http://www.demontech.net/mod.php?mod=orders
    And order Other Additions - Extra Bandwidth 1GB

    3. You can wait until the beginning of next month when the bandwidth resets.



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FAQ

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